Whether you are a repair service or a home maintenance company, if you are not keeping up with technology advancements, then your team is not being as productive as it should be. Technology has allowed companies to enhance their fieldwork performance dramatically. It allows them to automate the business process with the field service management systems and also helps them control several teams remotely thanks to the IoT (Internet of Things). Technology also allows the fieldwork companies to track their field staff in real-time with the help of geo-positioning tools. That way, they will know where their staff is all the time and can assign them to work on the basis of proximity. For a Field Service Company, it is important to make sure that everything is running efficiently. Enhancing your team’s productivity a little bit can help you improve your profits dramatically. Let’s have a look at a few sure-fire ways to increase fieldwork productivity.
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Automated Processes
A great way of increasing your fieldwork productivity is to automate all the processes that can be automated. For example, instead of using papers and making technicians write down all kinds of stuff, you should consider going for a forms app that will allow the field worker to add or share information without any inconvenience. Writing information on paper is not just old fashioned and time-consuming, but it is a risk as well. That information can be stolen, lost, or copied very easily. There are a lot of software solutions out there that help companies manage their fieldwork data better with the help of form apps.
Equip the Technician with Right Tools
A software program is just a touchstone; it is the technician who is the actor and would be taking charge of the situation. It is important for you to equip your field workers with the right kind of mobile phone device or tablet. You should also make sure that they have all the necessary tools installed on their device, so they do not face any more problems. That way, the technician will be aware of the problem even before he arrives and would be able to provide a better solution. The technician would not have to go back and forth between the company and the customer. He or she will have all the necessary information they need at their disposal and can act on it quickly without wasting any more of their valuable time.
Hire Skilled Managers
Improving productivity in the field is not just about the field workers or the technology; it is also about how well the team is managed. If the managers you have hired to manage your teams are not skilled enough or are not sure of how to divide the work in a way that saves time and increases ROI, then you are not doing your company any favors. It is highly recommended that you hire managers who are skilled and can manage your team more efficiently. A good manager gets familiar with the team and uses the resources according to their skills and specialties, making sure that everyone does a satisfactory job.
Assign Smartly
Another thing field service companies should keep in mind is that how the work is assigned also has a big impact on productivity. When a customer contacts the company, the manager will usually assign the work to a technician who can get their quickest. While it makes sense to provide fast service, it is not smart to send the first man available for the job. Listen to the problem of customer care and make sure you are sending a technician who is fully equipped and is skilled enough to solve that problem.
